Terms and Conditions
Our terms
These terms
What these terms cover. These are the terms and conditions on which we supply goods or services to you.
Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
Information about us and how to contact us
Who we are. We are REN JST Limited, a company registered in Hong Kong. Our company registration number is 74555128-000-10-23-1 and our registered office is at Unit 1101, 11/F, Enterprise Square, Tower 1, 9 Sheung Yuet Road, Kowloon Bay, Kowloon, Hong Kong.
How to contact us. You can contact us by writing to us at info@renhongkong.com
How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
Our contract with you
How we will accept your order. Our acceptance of your order will take place when you are directed to a confirmation page on our website, at which point an agreement will come into existence between you and us.
If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, or description of the product or because we are unable to meet a delivery deadline you have specified.
Your order details. We will assign an order number to you and tell you what it is when you receive an email invoice from us after placing an order. It will help us if you can tell us the order details whenever you contact us about your order. Please contact us immediately if any information in the email is incorrect or inaccurate.
We only sell to Hong Kong. Our website is solely for the promotion of our products in Hong Kong. Unfortunately, we do not accept orders for addresses outside Hong Kong.
Our products
Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, because our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website may have a degree of tolerance.
Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
Your rights to make changes and responsibility
You may be able to make changes in certain circumstances. If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible.
Your details. You are responsible to provide us with accurate, complete and up to date information. We have the discretion to refuse your registration on our site or terminate your registration at any time. You agree to pay for every order made under your name or mobile number and agrees to indemnify us for all claims, loss and damages whatsoever made by any third party arising from the actions of any person placing any orders for the product or services with or without using the login.
Our rights to make changes
Changes to the products. We may change the product:
to reflect changes in relevant laws and regulatory requirements; or
to implement minor adjustments and improvements or due to availability from our suppliers. These changes will not affect your use of the product; or
We may substitute a product or services to a similar alternative if the original product or services is unavailable. We will obtain your confirmation before doing so.
Providing the products
Delivery costs. The costs of delivery will be displayed to you on our website.
When we will provide the products.
If the products are goods. If the products are goods we will use our best endeavours to deliver them to you on Wednesday of every week. Please note we will require a minimum processing time of 7 working days after we have received your full payment.
If the products are one-off services. You will be informed of the estimated completion date for the services before confirmation of your order.
If the products are ongoing services or a subscription to receive goods. We will supply the services or goods to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in clause 8 or we end the contract by written notice to you as described in clause 10.
We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.
If you do not re-arrange delivery. If after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 2 will apply.
If you do not allow us access to provide services. If you do not allow us access to your property for delivery as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and clause 2 will apply.
When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or collected by you or a carrier organised by you collect it from us. Risk in the products shall pass to you upon receipt of delivery by you or a carrier organised by you.
Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
deal with technical problems or make minor technical changes;
update the product to reflect changes in relevant laws and regulatory requirements;
availability from our suppliers;
make changes to the product as requested by you or notified by us to you (see clause 6).
Your rights if we suspend the supply of products. We may contact you to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. We may substitute a product to a similar alternative if the original product is unavailable. We will obtain your confirmation before doing so.
We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see clause 3) and you still do not make payment within 24 hours of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We may end the contract and clause 10.2 will apply.
Your rights to end the contract
You may be able to end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
If what you have bought is faulty you may have a legal right to end the contract (or to get the product replaced or a service re-performed), see clause 11;
In all other cases (if we are not at fault and there is no right to change your mind), see clause 2.
When you don't have the right to end the contract. You do not have a right to end the contract if:
services, once these have been completed, partly or fully; or
products have been ordered, or sealed for health protection or hygiene purposes, once these have been delivered to you.
How to end the contract with us
Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
Email - Email us at info@renhongkong.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.
We do not provide refunds
Our rights to end the contract
We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
you do not make any payment to us when it is due;
you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
you do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or
you do not, within a reasonable time, allow us access to your premises to deliver the products.
You must compensate us if you break the contract. If we end the contract in the situations set out in these terms and conditions or clause 1 we will not refund any money you have paid in advance for products as compensation for the costs we will incur as a result of your breaking the contract.
If there is a problem with the product
How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can write to us at info@renhongkong.com
Your obligation to return faulty products. If you wish to exercise your legal rights to return faulty products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will either provide you with a refund or replacement of the product. Please let us know within 24 hours from delivery that the products are faulty.
Price and payment
Where to find the price for the product. The price of the product will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the product advised to you is correct. However please see clause 2 for what happens if we discover an error in the price of the product you order.
What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We reserve the right to adjust our pricing due to changes from our suppliers or otherwise.
When you must pay. You must pay when you place an order with us with the payment methods available on our website. You must provide us with payment information that you have been authorised and is legal to use. We will start processing the orders 1 working day after we have received your full payment.
Payment methods. Our payment instructions are set out in the website and may be changed from time to time without prior notice to you. Our responsibility for loss or damage suffered by you
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation.
We are not liable for business losses. We will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Other important terms
Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by Hong Kong law only.
Private Policy
This is the Privacy Policy of RÉN JST Limited,(hereafter referred to as “The Company“). The Company respects personal data privacy and is committed to fully implementing and complying with the data protection principles under the Personal Data (Privacy) Ordinance (Cap. 486 of the Laws of Hong Kong) (“Ordinance“).
Our privacy principles are:
The Company only collects personal data which we believe to be relevant and required to conduct our business and provide our services.
The Company will use your personal data only for the purpose for which the data is collected or for a directly related purpose, unless consent for a new purpose is obtained from you.
The Company endeavours to keep your personal data accurate and up-to-date.
The Company will not transfer or disclose your personal data to any entity that is not a party as detailed in this Privacy Policy without your consent unless it is required by law or it was previously notified to you.
The Company endeavours and has implemented various measures to safeguard and secure the personal data we collect.
Please read the following Privacy Policy to understand how The Company handles your personal data collected through various means, including its websites, application forms and other collection channels. By providing your personal data to us, you are consenting to this Privacy Policy and the collection, use, access, transfer, storage and processing of your personal data as described in this Privacy Policy.
We amend or update this Privacy Policy from time to time without prior notice. You are advised to visit the above website regularly for the latest version of this Policy.
1. Kinds of Personal Data Collected and Held
We collect and hold the following broad categories of personal data (“Data”) depending on our engagement with you:
Personal information: including salutation, name, gender, marital status, religious belief, date of birth, photographs and/or videos, and identification proof or numbers;
Contact information: including telephone number, residential address, office address, mailing address and email address (and emergency contact or referee details where relevant);
Personnel records: including The Company’s personnel (including volunteers) details, job particulars, details of salary, payments, benefits, leave and training records, medical insurance records, mandatory provident schemes participation, performance appraisals/records, volunteer timesheets and disciplinary matters;
Donation records: including donation history and financial information but not limited to bank account details;
Health records: including medical history, physical or mental conditions, special needs or restrictions, birth records;
Sensitive records: including record of convictions, history of working with children or vulnerable adults;
Consultant and contractor records: including name, contact details, corporate information, business registration details and other information of any individual employed or engaged by service providers in the fields of information technology, marketing and other areas providing necessary services required by The Company;
Records collected on webservers or digital media: including email address, browsing preferences and IP address (whereas they constitute personal data under specific circumstances that the address can be used to identify an individual) collected for newsletter subscription, online enquiries or otherwise;
Other records: including enquiries, responses to our surveys or interviews, meeting notes and other operational and administrative records that contain personal data, and other information as may be set out in the relevant form or collection channel.
In certain situations, we may ask you to provide the Data of other individuals to us, e.g. emergency contacts or information of your family members or significant halves. By providing us with such Data, you represent to us that you have obtained those individuals’ authorisation and/or consent to the use, disclosure and transfer of their Data. We shall not be responsible for any claim whatsoever from any party in the absence of such consent.
At the time of collection of the Data it may be indicated whether any Data is obligatory or voluntary. If you fail to supply Data that is marked as obligatory, we may not be able to engage with you for the intended purposes or provide the relevant services fully or at all.
2. Purposes for which the Data are Collected and Used
We may use the Data for the following main purposes (or any directly related purpose):
Personal information: for communication, administration of volunteering and donation activities including verification of identity, handling requests for services, providing educational materials for workshops or any other purposes which the employee, volunteer, service user, working partner or donor has been notified of and consented to;
Contact information: for communicating with you by email, mail, fax, phone or other means in respect of your use of our services and/or websites;
Personnel records: for recruitment and human resource management purposes, relating to such matters as employees’ appointment, employment benefits, termination, performance appraisal and discipline, volunteers’ performance/ recruitment;
Donation records: for processing and handling donations received;
Health records: for processing applications in connection with services provided to or requested by you, or services you may provide as applicable;
Sensitive records: for processing applications in connection with volunteering or working with vulnerable service users, such as children and vulnerable adults;
Consultant and contractor records: engaging, monitoring, managing and appraising relationships with consultants and contractors who are and/or engage or employ individuals to provide services to The Company;
Records collected on webservers or digital media: for sending newsletters to subscribers registered through websites and providing marketing and educational materials and replies to enquiries; and
Other records: for various purposes varying according to the nature of the records, including for administration and operation of The Company, handling enquiries from members of the public and carrying out daily business.
General:
for communicating with you;
for our daily operation and administration, such as purposes directly related to the fundraising, education, social services and operation functions;
for preparing statistics or carrying out research;
subject to your consent, for direct marketing (see below paragraph on direct marketing);
for identification and verification;
for enforcing our legal rights;
for complying with legal or regulatory obligations including for reporting instances of crime;
for handling your enquiries or requests; and
for any other purposes to which you may from time to time agree.
We will not sell or rent the Data provided to us, or knowingly or intentionally use or share the Data in ways unrelated to the purposes aforementioned.
3. Disclosure and Transfer of Data
We may disclose and transfer the Data you provide to the following parties (whether local or overseas) in connection with the purposes set out above (or any directly related purpose):
within The Company;
our agents, donors, working partners, professional advisers (including lawyers and auditors), contractors, subcontractors or peer agencies;
third party service providers who provide administrative, financial, data processing, telecommunications, computer, payment, marketing and research or other services in connection with the operation and maintenance of our social enterprise, or any persons under a duty of confidentiality to us;
any person to whom we are under an obligation to make disclosure under the requirements of law or a court order of any jurisdiction or to any government or law enforcement authorities or administrative organs as requested;
any person to whom we believe in good faith that disclosure is otherwise necessary or advisable including and without limitation to protect our rights or in circumstances which we consider to be related to any of the purposes for which the Data are collected; and
to any person when we have reason to believe that disclosing the Data to such person is necessary to identify, contact or bring or defend legal action against someone, e.g. anyone who may be infringing our rights, or when anyone else could be harmed by such activities.
The Data you provide to us may also be sourced from or transferred to other jurisdictions outside Hong Kong for the purposes mentioned above. We will try to ensure, as far as possible and practicable, that Data sourced or transferred outside Hong Kong is protected to standards in line with the requirements of the Ordinance, subject to any other requirements and limitations of the particular jurisdiction.
4. Data Security and Retention
Subject to any legal and regulatory requirements, the Data you provide to us will be kept by us in the appropriate form only for as long as is necessary to fulfil the purposes mentioned above, after which it will be destroyed.
In order to ensure the correct use and to maintain the accuracy of Data collected from you, as well as prevent unauthorised or accidental access, processing, erasure or other use of the Data, we have implemented various measures to safeguard and secure the Data we collect. However, we cannot guarantee that data transmission over the internet or other media is completely secure.
5. Direct Marketing
We intend to use your Data for sending you marketing and promotional materials through the post, email, digital media, telephone, text/SMS messaging and other means, in relation to activities in Hong Kong or overseas such as:
Volunteering opportunities: promotions, workshops and events hosted or organised by The Company;
Donation opportunities: solicitations for donations or contributions in support of The Company; and
Others: other activities, events, businesses or promotions as may be carried out by The Company and notified to you (as set out in the relevant form or collection channel) from time to time. collectively the “Marketing Activities“.
We will only use your Data for the purposes of Marketing Activities if you have consented to such use.
You always have control over the type of information you would like to receive from us. You can indicate your consent to our use of your Data for the purposes of the Marketing Activities, and can withdraw at any time by sending an email to us at info@cookiesmiles.com.hk or as indicated in the relevant materials.
6. Cookies and Other Tracking Mechanisms
We may collect information about your computer or device, including where available your IP address, device ID, MAC address, operating system and browser type. This is statistical data which does not reveal your identity. Similarly, cookies may be left on the hard drive of your computer, mobile phone or other devices.
We use cookies and other tracking mechanisms mentioned above for system administration, to track information about your use of our websites and to improve your browsing and user experience. You may choose to accept or refuse cookies by adjusting the settings of your web browser. However, if you select to refuse cookies, you may not be able to fully access certain functions.
We may feature embedded links, “share” buttons or widgets on our websites to enable you to connect to third party sites, including social media sites. These third party sites may set cookies which can identify you as an individual when you are logged in to their services. We do not control these cookies or how these sites collect and handle your Data. You should read the relevant third-party sites for their privacy policies before submitting any Data to these sites. We have no control over and are not responsible or liable for the contents of third party sites or third party posts on our social media accounts.
7. How to Access or Correct Your Data or Contact Us
You are entitled to access or correct any Data related to you held by us. If you wish to obtain a copy of any of your Data or if you believe that the Data related to you which we collect and maintain is inaccurate, please contact us at info@renhongkong.com
In accordance with the terms of the Ordinance, we may charge a reasonable fee for the processing of any data access request.
8. Access to Data Privacy Policy
You may access and obtain a copy of our latest Data Privacy Policy, as amended from time to time, on our website HERE so that you are always informed of the way we collect and use your Data.
This Privacy Policy is written in the English language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this Privacy Policy, the English version shall prevail.
Shipping & Returns
We are a social enterprise and the sale of our products supports our programmes, we currently only operate in Hong Kong.
We offer delivery for Hong Kong customers. Hong Kong orders will be shipped via U-Freight Holdings Limited - a fulfilment service. If you have any questions, please email us at info@renhongkong.com. You will receive an email with the tracking number and details as soon as your order is dispatched.
For any orders under $1,500, there is a delivery fee of $50 - this will automatically be added to your total payment at the checkout. There is free delivery for orders over $1,500.
Returns & Replacements
Your satisfaction is important to us, if you have a concern about the quality of the product received, please email us with the order details at info@renhongkong.com
Any returns due to defects must reach us within 7 days of receiving your order. Unfortunately, we do not accept product returns if you have changed your mind and we only offer replacements but not refunds.
Delivery Times
Your order will be delivered within 3-5 business days (Monday to Friday, excluding public holiday). If you'd like to receive your order on a specific day, reach out to us via email info@renhongkong.com and we will try our best to help. In case of any disputes, r é n reserves the right of final decision.